Easy Shopping - all you need to know

We want you to relax and enjoy your shopping experience. Therefore, we have gathered all the practical information regarding your online shopping.

1Shopping - made easy

Please put the items into your shopping cart and begin the checkout process when your order is complete. Remember you can buy from any of the brands at DAY.dk via the same secure check-out.

2How can I pay?

You can pay via all major credit cards.

As we use secure payments via 3D Secure on DAY.dk - online shopping is safe and secure. Your credit card will not be charged until your goods have been shipped.
You will receive an order confirmation email a few minutes after you placed your order.

3Easy returns

We have done our best to make it easy for you to return any products from your order in five simple steps.

  1. Please take care when opening the plastic bag or parcel as it can easily be re-used to return your item(s).
  2. Simply fill in the return form and place it in the bag together with the item(s) you wish to return.
  3. After completing the return form, please use the pre-addressed and prepaid return label* and put it on the outside of the package.
    *We recommend that you use the provided return label. If you do not use the provided prepaid return label, you are responsible for the goods until they reach ouf warehouse and the value of the postage will not be refunded except where the goods are faulty as confirmed by us.
  4. Please visit www.ups.com to arrange a pick-up for your return with UPS. This pick-up service is free of charge.
  5. Please note that returns can take up to 21 days to get back to us and we will process your return within 48 hours of receipt.

You can read more about our return rules here.

4What is the shipping cost?

The shipping fee is 12.95 €. If you buy for more than 85 € you always get free shipping.

5Shipping - When and how will I get my order?

As soon as we have shipped your order, you will receive a shipping confirmation email. Here you will find a link where you can track your order. We usually deliver your package within 3-5 days but often the postman gets it to you even faster.

We use UPS for all deliveries to the countries in the "Others" language version of the shop. If you are not at home when the delivery comes, you will get a notification letter and you can then pick up your package at the nearest pick-up center.

 

6Any questions? Our customer service is here for you!

If you have any more questions, you can either check out our general FAQ section or contact our customer service.

You can write us via the contact form in the Contact Us page or call us at 0046 406 211 427 (international call rates to Sweden apply).